SnohomishTimes.com

911 service having problems

Thursday, April 10, 2014
911 service having problems

Centurylink is reporting a service problem with some calls to 911. Starting at 1 am, this affects most of western Washington. Alternative phone numbers have been posted for Snohomish County 911, as listed below. Dispatch centers report that that they are currently testing solutions, but full service has not been confirmed by Centurylink.
• North Snohomish County: 425-407-3970
• South Snohomish County: 425-775-4545
Joint Press Release from SNOCOM and SNOPAC:

At approximately 0100 hours today Thursday, April 10, 2014, SNOCOM & SNOPAC became aware of an issue with incoming 9-1-1 calls failing to connect when dialing 9-1-1 in Snohomish County. The issue is affecting all 9-1-1 calls (traditional landline, VoIP Broadband and mobile/cellular phones). It became quickly known this is a larger regional issue, affecting all of Washington and Oregon. All local Western Washington 9-1-1 centers are having the same issue.

All calls are failing to connect when dialing 9-1-1.
Callers may get a fast busy, a recording saying 9-1-1 lines are down, or the call my fail to make any connection when they try to call 9-1-1.

Snohomish County callers should attempt to contact via ten digit lines that route to the 9-1-1 system until the problem is corrected by Century Link. No ETA for restoration of service has been provided at this point.

SNOCOM Agencies:
Lynnwood PD, Edmonds PD, Mountlake Terrace PD, Mill Creek PD, Mukilteo PD, Woodway PD, Brier PD, Edmonds FD, Mountlake Terrace FD, Brier FD, Lynnwood FD, Mukilteo FD, Mill Creek FD, Fire responses in unincorporated SW Snohomish county serviced by Snohomish County Fire District #1
425-775-4545

SNOPAC Agencies:
Snohomish County Sherriff, Everett PD & FD, Marysville PD & FD, Lake Stevens PD & FD, Arlington PD & FD, Stanwood PD, Snohomish PD, Monroe PD, Granite Falls PD, Sultan PD, Gold Bar PD, Darrington PD, Stillaguamish Tribal PD, Fire Districts 4, 5, 7, 15, 16, 17, 18, 19, 21, 22, 23, 24, 25, 26, 27, 28, North County & Paine Field Fire
425-407-3970